REFUND / RETURN POLICY
We are happy to exchange any unopened goods within 10 days of purchase, provided the goods are returned in original condition and packaging.
Returns will be approved apon arrival and postage costs are to be covered by the purchaser.
(Please contact us to arrange the return process, Please note; proof of purchase will be required)
We use quality but delicate materials in our handcrafted cases and do offer a three month manufacturing warranty from date of purchase. This warranty covers manufacturing faults but please note this does not cover neglect or wear & tear, especially given the delicate nature of the materials. It will be at our discretion to replace or repair your damaged product with proof of purchase.
In the unlikeliness of receiving a faulty or damaged product in the post please contact us with your specific problem and we will get back to you promptly. Please note we do not cover return postage costs for damage caused in transit.
All orders are shipped within 1-2 business days once your order is received.
Once your order has been dispatched you will receive a shipping confirmation email and a tracking number.
This is to confirm your parcel has now been shipped with Australia Post, we claim no responsibility for lost items.
Shipping information for Australian customers:
- standard domestic post flat rate $9 (with tracking)
- express domestic post flat rate $15 (with tracking)
Shipping information for international customers:
- standard economy air international $25 please allow 10+ business days (no tracking)